> For the complete documentation index, see [llms.txt](https://docs.sandbox.com.vn/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sandbox.com.vn/6.-cong-viec/quan-ly-chia-chat.md).

# Quản lý chia chat

Công việc ⇒ Chat ⇒ Quản lý chia chat

<figure><img src="https://46536393-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKnaMljuquxKOnflZEqLy%2Fuploads%2FmbvotYvmywyyUXnvSryy%2Fimage.png?alt=media&amp;token=10714dce-3445-444c-8447-74598a103fa5" alt=""><figcaption></figcaption></figure>

Thêm mới: Tên kiểu chia ⇒ Cách chia

1. Chia chat tin nhắn

<figure><img src="https://46536393-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKnaMljuquxKOnflZEqLy%2Fuploads%2FmE5NvhmQadKiO0pDvV11%2Fimage.png?alt=media&amp;token=82dd0abb-153f-4aae-9008-e9afaf10a41f" alt=""><figcaption></figcaption></figure>

* Chia hội thoại cho nhân viên trả lời đầu.
* Chia theo nhóm, chia theo nhân viên: Add nhóm MKT hoặc sale

<figure><img src="https://46536393-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKnaMljuquxKOnflZEqLy%2Fuploads%2FQ815xxHw5hPmO1GbIuQi%2Fimage.png?alt=media&amp;token=0c209e64-670d-422c-85fc-b2dd9773ca36" alt=""><figcaption></figcaption></figure>

<figure><img src="https://46536393-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKnaMljuquxKOnflZEqLy%2Fuploads%2F9TUIM75oCcfjaPUHSa8j%2Fimage.png?alt=media&amp;token=d1a9fd0a-5045-4d19-8a65-191166d36d3d" alt=""><figcaption></figcaption></figure>

<figure><img src="https://46536393-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKnaMljuquxKOnflZEqLy%2Fuploads%2FRFWAFKbZgf18gRYY8ftD%2Fimage.png?alt=media&amp;token=ae0733a5-7616-49ce-9b3f-589177818b5b" alt=""><figcaption></figcaption></figure>

Sử dụng chờ đọc: Đoạn hội thoại đang chờ = x, thì sẽ không được chia đoạn hội thoại,

2. Cấu hình chat được chia

<figure><img src="https://46536393-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKnaMljuquxKOnflZEqLy%2Fuploads%2FQtQtfDHEtJgkKZN4Rq5o%2Fimage.png?alt=media&amp;token=0a46b57d-9b98-4320-b959-d091aadb6abb" alt=""><figcaption></figcaption></figure>

3. Cấu hình chat được chia:

<figure><img src="https://46536393-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKnaMljuquxKOnflZEqLy%2Fuploads%2F0zDQCHx3mkR5M1WeEZ3V%2Fimage.png?alt=media&amp;token=03f072e9-1559-491c-95e4-8cd500eaea30" alt=""><figcaption></figcaption></figure>

4. Gán chia chat theo nguồn dữ liệu

Marketing ⇒ Quản lý nguồn dữ liệu ⇒ Cấu hình chia chat

<figure><img src="https://46536393-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKnaMljuquxKOnflZEqLy%2Fuploads%2F9Vgl8eU0Xh86YvwN0ND7%2Fimage.png?alt=media&amp;token=ab560bcb-81ef-4e35-9ed2-7be7741404cb" alt=""><figcaption></figcaption></figure>