> For the complete documentation index, see [llms.txt](https://docs.sandbox.com.vn/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sandbox.com.vn/2.-sale/2.4.tong-dai-voice-ip/huong-dan-xuat-file-ghi-am.md).

# Hướng dẫn xuất file ghi âm

1. Sau khi đăng nhập thành công, tại thanh menu, chọn **Cài đặt → Cấu hình chung -> Phân quyền xuất Excel**

Sau đó, thêm tên nhân sự có quyền xuất file excel tại **Phân quyền xuất Excel.**

<figure><img src="/files/i8okzidz9ozszdcT483J" alt=""><figcaption></figcaption></figure>

Chọn buttion ![](https://docs.sandbox.com.vn/~gitbook/image?url=https%3A%2F%2Flh7-rt.googleusercontent.com%2Fdocsz%2FAD_4nXd4up3AnbVzSk39Aiv1C-hGUKJ8XistMnV6F4pPlC_lGCem6kcLDaKMrGIYvqpYv2w2T1ydFq8ZsjxxQ_pQKm7Wu2fznXCrEiZggyMTxlN-8FvO2V1CdvewhL4tOk7YeEhyiJjz%3Fkey%3DsL5kVLmgRRBKSCAMFL2iCg\&width=300\&dpr=4\&quality=100\&sign=ba6f9860\&sv=2)để lưu thông tin vừa thêm.

2. Tại thanh menu chọn **Sale** ⇒ **Tổng đài sim số/Tổng đài voice IP** ⇒ **Lịch sử cuộc gọi**

<figure><img src="/files/34vFomwProveLSZqv5Ms" alt=""><figcaption></figcaption></figure>

Tại cột ghi âm, chọn ![](/files/0IhNY9vNCSaFbasq9OtU) -> chọn **tải xuống** để xuất file ghi âm

<figure><img src="/files/RMv1JwAuRJMFzyznEsmg" alt=""><figcaption></figcaption></figure>


---

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