> For the complete documentation index, see [llms.txt](https://docs.sandbox.com.vn/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sandbox.com.vn/2.-sale/2.4.tong-dai-voice-ip/2.4.5-lich-su-cuoc-goi.md).

# 2.4.5 Lịch sử cuộc gọi

Menu ->Sales ->Tổng đài voice IP V2 >> tab \[Lịch sử cuộc gọi]

Sau khi thực hiện cuộc gọi, hệ thống sẽ lưu lại thông tin các cuộc gọi kèm theo file ghi âm.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfVB7tKSzxkW0vEpQhxLcahcK9acF_UH7pbJtZ_VxOy4Y7EkFENseFW_SwDbxXK3UvQsND_K36R_XsulGENmgsUfVROMkBtX2gagMgm62QXUggHkqO_I_TE_6TFXvun6zUKNlfXiksIaWE9uMOPYnQcU_SV?key=4ZEGXqmF1g2nEBaZUjNsvg" alt=""><figcaption></figcaption></figure>

Quý khách có thể tìm kiếm các cuộc gọi dựa trên các điều kiện tìm kiếm được hệ thống cung cấp.

* Lưu ý  khi tìm kiếm theo điều kiện chọn “Loại cuộc gọi”
* MISSED\_CALL: Cuộc gọi đến không bắt máy
* INCOMING\_CALL: Cuộc gọi đến
* NOT\_ANSWER\_CALL: Cuộc gọi đi và không nghe máy
* OUTGOING\_CALL: Cuộc gọi đi
* INCOMING\_CALL: Cuộc gọi đến
* IN\_SMS:&#x20;
* OUT\_SMS:&#x20;
* INCOMING:&#x20;
* OUTGOING:&#x20;


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